PartnerCare Recovers $1.5M in Aged AR by Outsourcing Its Revenue Cycle Management to Assembly Health
Meet PartnerCare
PartnerCare, a five division Pain Management group with Ambulatory Surgical Centers (ASCs) was facing financial and operational challenges. Its was operating on five different EMRs, billing was handled by three revenue cycle management (RCM) vendors and a central business office, and its AR and bad debt were creating significant cash flow challenges.
Choosing the right RCM partner
PartnerCare's VP of Revenue Cycle Management, Conrad Walz, knew this model wouldn't sustain PartnerCare's growth. He wanted a singular RCM partner and through a rigorous vendor evaluation, PartnerCare chose Assembly Health.
In September 2023, Assembly took over RCM for the PartnerCare location Axis Pain Management. By May 2024, they had onboarded the other four practices. "We're seeing clear results...Assembly's work has been best in class, and I would fully endorse them taking over any practice's RCM," shared Walz.
⛔PartnerCare's challenges:
- Poor denial management
- Unreconciled charges
- High number of write-offs
- Multiple RCM vendors
- Low visibility into financial performance
- Poor communication
🛠️Assembly's approach:
- Assessed and strategically managed AR across locations
- IDed incorrect diagnoses in billing procedures and misuse of ICD-10s
- Improved EHR, ACH, ERA, and payor portal infrastructure
- Implemented new fee schedules
- Negotiated new clearinghouse rates
- Set up new processes for electronic workers compensation plans
- Created a custom reporting dashboard
✅The results
- $1.5M in recovered AR
- $5.9M in bad debt clean-up
- 30% decrease in days in AR
- Increased revenue per encounter
- Decreased customer hold time and revenue leakage
- "Assembly is in constant communication with our practices and holds monthly trainings for physicians."
Why PartnerCare's VP of RCM Trusts Assembly Health
Pain Management and ASC expertise
"Assembly has a lot of experience in pain management and ASC billing, and it shows. RCM transitions are notoriously complex. We haven't seen a lag in our collections or cash flow during any of our cutovers."
Client-focused with great financial results
"We’ve increased the revenue per encounter at each of our practices, our days in AR have dropped by over 30%, and we can get Assembly on the phone anytime we need to.”
Nimble and scalable
"We're a growth-oriented group. We need vendors who move with urgency, solve problems quickly, and deliver consistent results. Assembly fits the bill."
Contact Assembly today to learn more about expert Revenue Cycle Management:
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“Assembly’s work has been best in class, and I would fully endorse them taking over any practice’s RCM.”
- Conrad Walz, VP of Revenue Cycle Management, PartnerCare
Trusted Revenue Cycle Management Services for Powerful Financial Results
Assembly Health has 40+ years of experience helping practices get reimbursed for the care they provide. Our credentialing, coding, billing, and denial management experts help accelerate revenue and decrease denials so you can focus on what matters most – patient care. Headquartered in Chicago, IL, Assembly serves hundreds of practices representing 2000+ providers nationwide.